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Access to and use of the www.so-corten.com website are subject to these general terms and conditions, which the user/customer is required to read carefully before placing any order.
Abord et Bois sprl having taken the name of So Corten for this specific activity and hereinafter referred to as "so-corten.com".
BE42 0688 9457 5554 - BIC: GKCCBEBB
Registered office: Rue de la Fontaine 25 - 4670 Blégny, Belgium
Phone: +32 484/160.803
E-mail: info@so-corten.com
"User/Customer": any individual or legal entity, private or public, visiting the www.so-corten.com website.
"Product": goods of any kind marketed by So Corten via the www.so-corten.com website.
"Website": the www.so-corten.com website, as well as any related websites, links and URLs.
These terms and conditions are governed by Belgian law and are available in French and English. The original French version prevails in the event of any contradiction. The purpose of the www.socorten.com website is to sell Products, excluding any installation or assembly services. It is freely accessible and free of charge. Any access, browsing, purchase or operation whatsoever on the www.socorten.com site implies full and complete acceptance by any user/customer of these general terms and conditions. These general terms and conditions take precedence over all other general terms and conditions, in particular those, if any, of the user/customer.
If it is necessary to register on the website or part of the website, this acceptance will be confirmed by ticking the box corresponding to the sentence: "I acknowledge having read and accepted the general conditions of sale and use", which the user/customer thereby acknowledges having read and fully accepting. Ticking this box is deemed to have the same value as a handwritten signature. Acceptance of these terms and conditions assumes that the user/customer has the necessary legal capacity, in particular if they are acting on behalf of a legal entity, and that they have a mandate issued by the legal entity for the purchase operations and for the amounts concerned.
Unless otherwise provided by law or regulation, and in the interest of the parties, any dispute that may arise in connection with the performance of these terms and conditions must, before any legal action is taken, be submitted to Socorten.com for amicable settlement.
The applicable prices are those displayed on the website on the day of the order and are indicated in euros, including VAT and excluding delivery costs. These prices may be modified at any time by socorten.com.
To place an order, the user/customer first selects one or more Products and adds them to his/her basket. The availability of Products is indicated on the website for information purposes only. The user/customer may access his/her basket at any time, view it, delete it, modify it or convert it into an order. When the user/customer is satisfied with the order, he/she validates it. To do this, the user/customer must register by creating a personal account that will be valid for all future orders placed by the user/customer. The user/customer will choose a user name and password.
The user/customer will be asked to check and/or modify their billing and delivery details and will then be invited to proceed to payment via the secure payment interface or by bank transfer, depending on their choice.
Once payment has been received by so-corten.com, the latter undertakes to acknowledge receipt to the e-mail address indicated by the user/customer within 48 working hours. Within the same period, so-corten.com will send the user/customer a summary of the order including the relevant information. So-corten.com cannot be held responsible if these emails do not reach the user/customer due to the user/customer entering their email address incorrectly.
The Customer may pay by debit or credit card or by bank transfer to the BE87 0689 4110 0794 BIC GKCCBEBB account of so-corten.com. Payments using bank cards are made by means of secure transactions via the PAYPAL and Hipay platforms. Payment is made directly to the banking establishment and so-corten.com has no access to the user's/customer's bank details.
The shipping period begins on the date of receipt of payment by so-corten.com.
All orders must be paid for in full in order to be validated.
Any amount not paid by the due date will give rise, ipso jure and without formal notice, to the application of late payment penalties equal to 3 times the legal interest rate calculated on the outstanding amount, with the principal sums due remaining fully payable. Any delay in payment will also result in the invoicing to the user/customer of collection costs of a fixed amount of 50 euros, as well as the immediate payment of all sums remaining due regardless of any deadlines that may have been agreed, increased by an indemnity of 12% of the amount as a penalty clause. In this case, so-corten.com also reserves the right to terminate the contract unilaterally to the detriment of the user/customer.
So-corten.com will send an invoice to the user/customer electronically after full payment of the order. The user/customer expressly agrees to receive invoices electronically.
The Products remain the property of so-corten.com until full payment has been received.
All complaints must be sent in writing to so-corten.com, which is also reachable by phone from Monday to Friday from 9am to 1pm excluding public holidays, on the following number: +32 470 609 102. The post and e-mail addresses are those indicated in article 1 of these general conditions. So-corten.com undertakes to reply within 5 working days of receipt of the mail.
In accordance with current legislation on the subject, the user/customer has a period of 14 calendar days in which to exercise his/her right of withdrawal without having to justify his/her reasons or pay any penalties, with the exception of the cost of returning the goods and any international bank transfer. This period runs from the day after the order is placed by the user/customer. When the 14-day period expires on a Saturday, Sunday or public holiday, it is extended until the next working day. This retraction must be notified to so-corten.com at the address indicated in article 1 of these general conditions by means of a declaration, a standard form of which is available by clicking here. So-corten.com will send the user/customer an acknowledgement of receipt of the said withdrawal by e-mail as soon as possible.
The user/customer then returns or restitutes the products to so-corten.com or to any natural or legal person designated by so-corten.com, at his/her own expense.
The user/customer undertakes to make this return without delay and, at the latest, within fourteen days of communicating his/her decision to withdraw. The products must be returned in perfect condition, which will be ascertained jointly and confirmed in writing by so-corten.com or the person appointed by it.
After recovering the products and checking that they have been returned in the correct condition, so-corten.com will reimburse the user/customer for all sums paid, excluding delivery costs, as soon as possible and at the latest within fourteen days of the date on which the products were returned.
The refund will be made by bank transfer to the account provided by the user/customer for this purpose. Any international bank transfer charges will be borne by the user/customer.
The user/customer shall only be liable for any damage to the product resulting from handling other than that necessary to establish the conformity, good condition and correct operation of the product.
The right of withdrawal does not apply to custom-made products and/or products made to the user's/customer's specifications.
The user/customer may terminate the contract by registered letter with acknowledgement of receipt if the delivery date for the goods is exceeded by more than fourteen working days. The user/customer will then be reimbursed for the sums he/she has paid for the order. This clause does not apply if the delivery date has been communicated as an indication or with reservations, or if the delay in delivery is due to force majeure. In such a case, the user/customer undertakes not to take legal action against so-corten.com and not to request the cancellation of the sale or compensation.
It is the responsibility of the user/customer to check that the products are in good condition at the time of delivery. This check must in particular cover the quality, quantities and references of the products as well as their conformity with the order. No complaint will be taken into account after a period of three days from delivery. Any complaint concerning the packages delivered will only be taken into account if the user/customer has made written reservations to the carrier.
Users/customers are covered by the legal warranty against hidden defects. In this case, and within a period of one year from receipt of the goods, the user/customer has the choice of requesting a reduction in the sale price to be agreed between the parties or the cancellation of the sale with return of the product, at his/her expense, to socorten.com with reimbursement of the price paid excluding expenses.
The conventional warranty is for 5 years and applies to use of the products in accordance with their intended purpose. By placing an order, the user/customer acknowledges that he/she has read the technical data sheets and any instructions for use for the products ordered on the www.socorten.com website and undertakes to comply with them. This warranty is limited to the replacement of the products concerned, excluding installation and removal. In all cases, the warranty can only be enforced once the user/customer has provided proof of purchase. Products that no longer appear in the range offered by socorten.com will be replaced by equivalent products.
Once so-corten.com has given its written agreement for the warranty to come into force, it is up to the user/customer to return the product to so-corten.com's address, accompanied by an explanatory letter requesting either repair or exchange.
The cost of returning and re-shipping the product shall be borne by the user/customer.
Delivery costs or the cost of making the goods available will be indicated to the Customer before any payment is made and only apply to deliveries made in Belgium. The delivery costs indicated on the site are in euros, inclusive of all taxes. For products for which delivery costs are not indicated or for destinations other than Belgium, an estimate will be sent to the user/customer beforehand and the order will only be definitively validated after written acceptance and payment of the total amount including the products ordered and the agreed delivery costs.
Orders are delivered by the most appropriate method chosen by so-corten.com according to the weight and size of the products ordered. Certain bulky products, or those weighing more than 500kg, may nevertheless justify a longer delivery time. This will be expressly mentioned to the Customer when the order is validated. For delivery, there must be access for a 13.5m lorry. For any delivery of more than 500kg and a length of more than 2.3m, the Customer must provide facilities for unloading the goods. (Lift - men ...)
In the event of delivery of an obviously and visibly damaged package, it is the responsibility of the user/customer to refuse it in order to benefit from the transporter's warranty. The user/customer must inform socorten.com immediately. A new package may be dispatched as soon as possible and at the earliest upon receipt of the damaged return package. In this case, the delivery times indicated above in these general conditions will no longer apply.
The creation of a personal account is an essential prerequisite to any order by a user/customer. The user/customer will therefore be asked to provide various personal details. If the user/customer refuses to provide this information, the personal account will not be created and the order will not be validated. The personal data requested is necessary for the proper administration of the website and for so-corten.com to meet its contractual obligations. They are exclusively reserved for so-corten.com which retains them solely for this purpose. So-corten.com undertakes not to use them for any other purpose or to pass them on to third parties, except with express agreement or in cases provided for by law.
To create this personal account, the user/customer is asked to choose an identifier and a password which guarantee the confidentiality of the personal account. So-corten.com cannot be held responsible for access by a third party to the user's/customer's personal account due to a lack of foresight concerning the identifiers and/or password. The accuracy of the information transmitted is the full and entire responsibility of the user/customer who undertakes to check it and modify it if necessary.
Users/customers have a right of opposition, consultation and rectification of the data recorded. A simple request from the user/customer to so-corten.com at one of the addresses listed in article 1 of these general tconditions is sufficient proof of identity.
So-corten.com cannot be held responsible if the contract cannot be executed as agreed due to erroneous or obsolete personal data. This data is of an informative nature intended to allow the user/customer to follow up on his/her orders and cannot under any circumstances be admitted as proof by a court or an authority.
So-corten.com reserves the right to delete the account of the user/customer if he/she does not respect the general conditions, if the user/customer provides inaccurate, incomplete, misleading or fraudulent information, if the user/customer does not respect his/her obligations towards so-corten.com, particularly with regard to payment, or if the personal space has remained inactive for at least 18 months. Such deletion shall not be deemed to constitute a fault on the part of so-corten.com and shall not result in any damage to the user/customer or entitle him/her to any compensation.
So-corten.com complies with the law of 8 December 1992 on the protection of privacy with regard to the processing of personal data.
If users/customers have the possibility of leaving comments appearing on the website, these comments will be subject to prior validation by so-corten.com or any person designated for this purpose as a moderator. By publishing his/her comment, the user/customer explicitly authorises so-corten.com to use this comment for advertising purposes. The user/customer authorises so-corten.com to use the comment in whole or in part, to translate it into other languages and to adapt it technically if necessary for the use of the comment in other formats or for other advertising media. This authorisation is equivalent to a copyright licence granted free of charge for commercial and advertising use in Belgium and abroad.
Cookies may be placed on the user's/customer's terminal (computer, tablet, smartphone, etc.) by socorten.com in order to enable optimal browsing of the site and improved operation of the various interfaces and applications.
Information concerning browsing on the socorten.com website (date, page, time), as well as data entered during visits by the user/customer may be stored on the user/customer's terminal and may be used to optimise a subsequent visit.
The user/customer has the option of blocking or deleting these cookies via their browser (generally: tools or options/privacy or confidentiality). In this case, navigation on the website will not be optimised and the operation of certain services will be prevented. Under no circumstances may the user/customer claim any damages as a result of this, nor claim any compensation.
Socorten.com reserves the right to collect the public IP address of users/customers. This information is collected anonymously and in accordance with the law.
If requested by a court of law, socorten.com may disclose all personal data relating to a user/customer.
So-corten.com undertakes an obligation of means necessary for the delivery of quality products, in accordance with the descriptions and in compliance with these general conditions. Subject to legal and regulatory requirements, the liability of so-corten.com is limited to the direct and certain prejudice suffered personally by the user/customer.
The amount of damages for which so-corten.com may be liable may not exceed the price of the product(s) concerned. So-corten.com may under no circumstances be held responsible for indirect damage of any nature whatsoever.
So-corten.com shall not be held liable in the event of force majeure or fault on the part of the user/customer. By force majeure is meant any circumstance beyond the reasonable control of so-corten.com. The occurrence of these cases will exempt so-corten.com from the performance of its obligations and a new agreement may be drawn up with the user/customer if necessary.
For information purposes only, the following events will be deemed to be cases of force majeure: any partial or total impediment due to fire, explosion, flood, earthquake, problems related to bandwidth, the access provider or the network, computer hacking, security breaches due to the developers or hosts of the website, power failure, war, embargo, law, requisition, legal action, strike, disturbances in the supply chain or fault on the part of the user/customer.
Is considered as a fault on the part of the user/customer opposable to the latter any misuse of the site, fault, negligence, omission on his/her part, non-compliance with the indications given by so-corten.com on the website, any deliberate disclosure of the identifier and password to a third party, the communication of erroneous information or failure to update this information in the personal account.
In the event of unavailability of access to the website due to technical problems of any kind, the user/customer shall not be entitled to claim damages or compensation. This unavailability, whatever its duration, may not constitute a prejudice for users/customers and may not give rise to the awarding of damages by so-corten.com.
So-corten.com cannot be held responsible if the content of websites to which links or hyperlinks appear on www.so-corten.com contravene current legislation.
The rendering of the representations of the Products offered for sale on this website may differ greatly from reality from one computer device to another. These variations and differences cannot be attributed to so-corten.com, which cannot be held liable in this respect.
The entire content of the www.so-corten.com website (logos, texts, images, structure, database, etc.), which is the property of so-corten.com, is protected by copyright. Any representation, reproduction, translation, adaptation or transformation, in whole or in part, carried out without the consent of so-corten.com or its beneficiaries may give rise to legal proceedings. The content published on the website is provided for information purposes only, without any guarantee of accuracy.
So-corten.com may not under any circumstances be held liable for any omission, inaccuracy or error contained in this information which may be the cause of direct or indirect damage to the user/customer.
These general conditions may be amended at any time by so-corten.com. The general terms and conditions applicable to the user/customer are those in force on the day of his/her visit to the site and a fortiori on the day of any new connection to his/her personal account, which de facto implies acceptance of any new general terms and conditions.
The nullity of one of the clauses of this agreement shall not entail the nullity of the other clauses of the agreement or of the agreement as a whole, which shall retain their full effect and scope. In such a case, the parties shall, where possible, replace the invalidated provision with a valid provision that corresponds to the spirit and purpose of this agreement.
So-corten.com's failure to exercise the rights granted to it hereunder shall in no event be construed as a waiver of said rights.
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